Our Policies

At VIHA Global Nexus, we strive to ensure that you receive high-quality merchandise and a smooth shopping experience.

However, if you are not fully satisfied with your purchase, the terms below will guide you through our Return, Refund, and Exchange process.

1. Eligibility for Returns & Exchanges

You may request a return or exchange only if:

✔ The item is damaged, defective, or incorrect on arrival.

✔ You contact us within 48 hours of delivery.

✔ The product is unused, unwashed, and in original condition with tags.

We do not accept returns or exchanges for:

  • Wrong size ordered by customer
  • Change of mind
  • Minor color variation due to lighting/screen differences
  • Products damaged due to improper washing/handling by customer
  • Clearance or discounted items

2. Refund Policy (Prepaid Orders Only)

Since VIHA Global Nexus operates with prepaid payments only, refunds will be issued only if:

✔ We are unable to fulfill your order

✔ Your order is cancelled before processing

✔ You received a damaged or defective product and a replacement is not possible

Refunds are issued to the original payment method (UPI/Bank/Razorpay) within 5–7 business days after approval.

Note: Payment gateway fees (if any deducted by the gateway) are non-refundable.

3. Replacement Policy

If you receive a damaged or incorrect product:

  1. Contact us within 48 hours
  2. Share clear photos/videos of the product + unboxing video (if available)
  3. After verification, we will arrange a free replacement

If the same item is out of stock, we may offer:

  • A different product of the same value
  • A store credit
  • A refund (if no other option available)

4. Order Cancellation

You may cancel your order within 24 hours of placing it — only if it has not yet entered processing or printing.

Once the order is processed, it cannot be cancelled*, as your merchandise is made-to-order.

5. Return Shipping

  • For damaged/incorrect products → Free reverse pickup or shipping reimbursement
  • For any return due to customer reasons → Not allowed, since we operate on a no-return basis for non-defective items

6. Non-Delivery (RTO)

If an order is returned to us due to:

  • Wrong address
  • Customer unavailable
  • Phone not reachable
  • Refusal to accept the parcel

We will deduct the forward + return shipping charges, and the remaining amount will be refunded as store credit only.

At VIHA Global Nexus, we aim to deliver your orders safely and on time.
Please read the shipping details below to understand how your order is processed and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

  • Printing & quality check time: 1–2 business days
    Total dispatch time: 2–5 business days

Note: Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Delivery timelines vary by location.

Estimated Time : 5 days
(These timelines are estimates and may vary due to courier delays, weather, strikes, festivals, etc.)

3. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Total weight
  • Shipment type

Shipping cost will be displayed at checkout before payment.

4. Tracking Your Order

Once your order is shipped, you will receive:

  • A tracking ID
  • Courier name
  • Tracking link

Tracking may take 12–24 hours to get updated from the courier’s system.

5. Delivery Attempts (RTO Policy)

Our courier partners make 2–3 delivery attempts.

Your package may be returned (RTO) if:

  • Address is incomplete or incorrect
  • Customer is not available
  • Phone number is unreachable
  • Customer refuses delivery

If an RTO happens, a refund (as store credit) will be issued after deducting forward + return shipping charges.

6. Prepaid Orders Only

VIHA Global Nexus currently supports prepaid orders only to reduce RTO losses and ensure smooth delivery.

We accept:

  • UPI
  • Bank Transfer
  • Payment Gateway (Razorpay/others)
  • QR-based payments

7. Wrong or Damaged Delivery

If you receive a damaged, defective, or wrong product:

  1. Contact us within 48 hours of delivery
  2. Share a clear photo/video of the issue
  3. We will verify and arrange a free replacement
  4. International Shipping

Currently, we do not offer international shipping.
If needed, we may add it in the future.

At VIHA Global Nexus, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect the following types of information:

A. Personal Information

When you place an order, register on our site, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing/Shipping Address
  • Payment details (UPI, Razorpay, Bank name – we do NOT store card details)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Cookies
  • Pages viewed
  • Time spent on site

C. Payment Information

All payments are processed securely through third-party payment gateways like Razorpay, UPI apps, or bank transfer.
We do not store your full payment details, card numbers, or CVV.

2. How We Use Your Information

We use the collected data to:

  • Process and deliver your orders
  • Verify payments
  • Improve our website and customer experience
  • Communicate order updates, offers, or support
  • Detect fraud or unauthorized activity
  • Maintain internal records and analytics

We do not sell, rent, or trade your personal information with anyone.

3. Sharing Your Information

We may share your information only with:

✔ Trusted Service Providers, such as:

  • Courier partners
  • Payment gateways
  • Hosting and analytics services

✔ Legal Authorities, only when required by law.

We do not share your data with advertisers or third-party marketing companies.

4. Cookies & Tracking Tools

We may use cookies to:

  • Recognize returning customers
  • Improve loading speeds
  • Analyze website traffic
  • Personalize user experience

You can disable cookies in your browser settings, but some site features may stop working properly.

5. Data Security

We use industry-standard security measures to protect your data, including:

  • SSL encryption
  • Secure servers
  • Restricted access
  • Encrypted payment processing

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

  • Request access to the information we hold
  • Update or correct your information
  • Request deletion of your data (except when legally required to keep it)
  • Opt-out of promotional emails/messages

To exercise these rights, contact us at the details below.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your order
  • Maintain legal records
  • Improve customer service

After this period, your data will be securely deleted.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of these third-party websites.

Welcome to VIHA Global Nexus. By using our website, services, and purchasing our products, you agree to the following Terms and Conditions.
Please read them carefully.

  1. Acceptance of Terms

By accessing or using our website, placing an order, or contacting us, you agree to comply with and be bound by these Terms.

If you do not agree, please do not use our website or services.

  1. Eligibility
    To place an order, you must:
  • Be 18 years or older, OR
  • Have parental/guardian consent

By purchasing, you confirm that the information you provide is accurate and lawful.

  1. Products & Availability

We offer merchandise and related products.
We reserve the right to:

  • Modify or discontinue products
  • Change pricing at any time
  • Limit quantities
  • Reject orders (suspected fraud, incorrect info, etc.)

Product colours may vary slightly due to lighting or screen displays.

  1. Pricing & Payments

All prices mentioned on our site are in INR (₹) and include applicable taxes unless stated otherwise.

We currently accept:

  • UPI
  • Bank Transfer
  • Razorpay (or other gateways)
  • QR payments

Payments must be completed before order processing.
We do not offer Cash on Delivery (COD).

  1. Order Confirmation & Cancellation

Once you place an order, you will receive a confirmation email/WhatsApp message.

Order Cancellation

  • You may cancel within 2 hours if the order is not processed.
  • After processing, orders cannot be cancelled as items are made-to-order.

We reserve the right to cancel any order if:

  • Payment is incomplete
  • Product becomes unavailable
  • Fraud or suspicious activity is detected

Refunds for cancelled orders follow our Refund Policy.

  1. Shipping & Delivery

Shipping timelines may vary based on location.
By placing an order, you agree to our Shipping Policy, including:

  • Estimated delivery timelines
  • RTO handling
  • Tracking updates

We are not responsible for delays caused by couriers, weather, or external factors.

  1. Returns, Refunds & Replacements

By using our services, you agree to our:

  • Refund Policy
  • Return Policy

We only accept returns and replacements for defective, damaged, or incorrect items.
Non-defective items cannot be returned.

  1. Intellectual Property

All content on the website — including:

  • Logos
  • Designs
  • Product images
  • Brand name
  • Text
  • Graphics

— belongs to VIHA Global Nexus.

You may not copy, reproduce, or use any material without written permission.

Unauthorized use may result in legal action.

  1. Prohibited Activities

You agree not to:

  • Misuse the website
  • Harm or disrupt servers/networks
  • Use the website for fraudulent activity
  • Copy our designs, logo, images, code, or content
  • Interfere with security features
  • Collect customer data without permission

If violated, access to our site may be restricted or blocked.

  1. Limitation of Liability

VIHA Global Nexus is not responsible for:

  • Losses due to shipping delays
  • Incorrect address provided by customer
  • Minor colour variations
  • Use of products outside recommended care instructions
  • Unauthorized account access caused by user negligence

Our total liability will not exceed the value of your order.

  1. Third-Party Links & Services

Our website may link to external sites.
We are not responsible for:

  • Their content
  • Their privacy practices
  • Their terms

You access them at your own risk.

  1. User Accounts

You are responsible for:

  • Maintaining confidentiality of login details
  • All activity done through your account

If you suspect unauthorized access, contact us immediately.

  1. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India. Any disputes will be handle within the jurisdiction of Odisha.

VIHA Global Nexus reserves the right to modify these policies with or without prior notice.
Updated policies will be reflected on this page with a “Last Updated” date.

If you have any questions or concerns, feel free to contact us:

Email: infovgnllp@gmail.com
WhatsApp: +91-87633 95756
Instagram: the_grind_diary13

We aim to respond within 24-48 hours.